10 Church Survey Questions to Connect with Congregants

People often join a church because they’re looking for community and spiritual growth—but they also need to feel a connection to the mission of the church. Assessments on Gloo help you measure spiritual growth and the health of your church, but there are times when you need to ask church-specific questions to help you connect with congregants on a personal level.

This blog will walk you through 10 church survey questions that let your people know you care—and give them a voice in the way you do ministry. But first, let’s discuss the differences between an assessment and survey, and take a minute to understand some of the pain points that cause congregants to feel disengaged in church.


Church Assessments & Surveys

Church surveys are capable of collecting data, but typically aren’t configured to visualize a score or result—they simply serve the administrator with gathered information. Assessment questions are research-driven to collect specific results, and often rely on normative data to transform individual results or measurements directly into standardized scores. 

Assessments on Gloo are validated, and each offers the ability to add your own survey questions, up to ten of them, so you get the best of both assessments and surveys—all in one tool.


Pain Points that Lead to Disengagement

When you know some of the common reasons people feel disengaged, or leave a church, you’re able to craft questions that can help you understand how your congregants feel about specifics related to your church. 

Reported pain-points include:

  • Music not resonating with them

  • Not feeling spiritually fed

  • No one at church reaching out to them when they need help

  • The pastor not following up on requests to reach out to loved ones 

  • Disagreement with programs at church

  • The church doesn’t adapt to changes in society or culture

  • The church doesn’t take the time to form a real connection with newcomers

10 Questions

When you understand why people feel a disconnect, you can begin to offer solutions, but only after you know what really matters to your members. The following questions address some of these pain points, among other important questions. The suggested, multiple-choice answers can also help guide you as you create survey questions of your own.


1. Do you understand the mission of ___________ church?

Answers could include:

  1. Yes, and I feel a deep connection with it.

  2. Yes, but I don’t feel connected with it.

  3. I’ve read the mission statement before but don’t remember it.

  4. I didn’t know we had a mission statement.

Why this is important:

A clear mission statement should help inform your church strategies, but if you don’t have one, or people don’t feel connected to it, it’s likely they won’t connect with your ministry strategy either.


2. Do you leave Sunday services feeling spiritually fed?

Answers could include:

  1. Yes. The sermons fill me spiritually and I look forward to services.

  2. Usually. I know the pastor has my best interest at heart.

  3. Sometimes. I feel the sermons aren’t as relevant to me as they could be.

  4. Rarely. I’m feeling disconnected with the sermons for personal reasons.

  5. Other.

Why this is important:

Growing spiritually is one of the biggest factors in joining a church, and ensuring people have opportunities to experience growth is an essential part of effective ministry.


3. Do you feel the church would support your needs if you or a family member faced struggles?

Answers could include:

  1. Yes. I know the pastor or members of the congregation would reach out to me.
  2. Yes. I know who to call if I need help with a particular struggle.
  3. I’m not sure if people would reach out if I needed them.
  4. No. I’ve struggled before and nobody noticed.

Why this is important:

Your members need to know they matter, and that they have the support they need if they were to experience hardship. If they feel isolated in their struggles, they’re likely to look elsewhere for a caring community.


4. Does the worship music at ___________ church resonate with you?

  1. Yes. The music helps me feel a deeper connection to God.

  2. Yes. It helps me feel more self-reflection and reverence.

  3. Sometimes. Some of the songs, or music styles, don’t connect with me.

Why this is important:

Music is a way to tell a story and connect with your congregants, and many people choose to stay with a church because of the quality of the music.


5. If we were to invest in one of the following areas, which would you be most likely to support?

Answers could include:

  1. A new sound system.

  2. A new childcare facility.

  3. More resources in the library.

  4. New pew Bibles.

  5. None of the above.

Why this is important:

The people who attend your church fund your vision. If they feel they have a say in where funds are used, they may be more likely to support new programs and upgrades.


6. Does ___________ church align with your cultural and societal views?

Answers could include:

  1. Yes. I feel it represents who I am, and who God wants me to be.

  2. On most topics. I feel there are a few areas where the church is too progressive.

  3. On most topics. I feel there are a few areas where the church is behind the times.

  4. Mostly, but I feel my own views are still valued despite our differences.

Why this is important:

People need to feel welcome in your church, and that their views and opinions are valued, even if they don’t fully align. Knowing how congregants feel about your church’s views could help inform more understanding and acceptance.


7. Do you feel you were welcomed into the church enough to form real connections?

Answers could include:

  1. Yes. The pastor took time to know me and make me feel wanted here.

  2. Yes. The congregants took time to know me and make me feel wanted here.

  3. Yes. Both the pastor and congregants took time to know me and make me feel wanted here.

  4. A little. I feel connected to a select few.

  5. I feel like I watch from the sidelines, and don’t know how to get more involved.

Why this is important:

It can take time for people to feel like they belong in any new setting, but the longer it takes for someone to reach out and notice a newcomer, the harder it could be for them to feel like they’re truly welcome. 


8. Which of the following small groups would interest you the most?

Answers could include:

  1. Christian mothers.

  2. Men of God.

  3. Christ in the lives of our youth.

  4. Scripture exploration.

Why this matters:

Christianity Today International states that small groups are “crucial to the life of any church” because they build community, and encourage new friendships. Knowing what kinds of small groups people would be interested in joining is the first step in creating groups they’ll want to be an active part of. 


9. If we could only support one community initiative this year, which would you choose?

Answers could include:

  1. Feeding/clothing the homeless.

  2. Providing Christmas gifts for local children in need.

  3. Cleaning up litter or graffiti.

  4. Fundraising for the new city park.

Why this matters:

People are more likely to be actively involved in a cause if they feel a connection to it. By asking a question like this, you’re getting a better understanding of the opportunities in your local community that matter the most to your congregants.


10. How did you hear about ____________ church?

Answers could include:

  1. A friend.

  2. Social media.

  3. The church’s website.

  4. Through a community event.

  5. Other.

Why this matters:

It’s important to understand how people are learning about your church so you can do more of it—and so you can experiment with driving more people to your website through improved outreach campaigns.


Prioritize Survey Questions

You don’t want to overwhelm congregants with too many questions all at once, especially when those questions show up at the end of a long assessment—so make sure you prioritize the questions you want to ask. For example, if you’re about to plan out your sermon strategy or budget for the year, include questions that relate to new projects, spending, and whether or not congregants are feeling spiritually fed during weekend services. If you’re trying to engage new congregants, ask if they’ve felt welcomed, which small group interests them, etc.

A guide to church survey questions. 10 questions to ask your congregation.

Assessments on Gloo + Church Surveys

When you add survey questions to assessments on Gloo, you’re able to tailor scientifically-backed research with your church’s unique concerns. To see how you can ask the right questions for fall, download this guide for churches, Crafting Questions for Deeper Connections.

If you’re new to Gloo and want to learn more about how Assessments can help you, request a demo, and a representative will reach out to you soon!